nopCommerce Tips: Enable Live Chat for nopCommerce

If you offer complex products, or products that are new to the market, it’s not unusual for your customers to be curious, and want to ask questions. This is a great way to connect with your customers, and increase your sales conversion rates. nopCommerce already has a “Live Chat” plugin built in and ready to go – let’s see how you can get it up and going for your nopCommerce-driven site.

The live chat widget that’s pre-loaded into nopCommerce is powered by Live Person; you’ll need to set up your account with them before integrating it into your live chat widget on nopCommerce.  Live Person is not a free service, so you’ll need to determine your anticipated needs before acquiring the appropriate account level for your site. The “Pro” level is the basic business chat level, and may be a good place to start.

To configure your live chat, log into your nopCommerce instance as an administrator, and access the Admin area. Under “Content Management”, select ‘Widgets’. Click the “Configure” link next to ‘Live Person (Chat)’. On this page, you’ll see a detailed list of information on how to get your Live Person account set up – the information is as follows:

After you’ve completed your Live Person setup, and entered the rest of your information, you should be good to go. Be sure to plan specific “live customer service” hours, and be consistent – there’s nothing worse than a “Live Chat” advertised, and a live operator never available.


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Carole Bennett

Carole Bennett is the founder and principal of IndigoTea. As a professional IT consultant, Carole has provided solutions for companies as diverse as Verizon, Frito-Lay, Capital One Auto Finance, and Zales Jewelers, parlaying a unique talent for acting as a translator between the worlds of business challenges and technology solutions. She considers multi-tasking skills gained from simultaneously 1) managing a fire performance troupe, 2) raising a family, and 3) working as a full-time IT consultant excellent preparation for her current career incarnation as the driving force behind IndigoTea. "Fire-breathing redhead on a mission" is not just a metaphorical description!

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