If you offer complex products, or products that are new to the market, it’s not unusual for your customers to be curious, and want to ask questions. This is a great way to connect with your customers, and increase your sales conversion rates. nopCommerce already has a “Live Chat” plugin built in and ready to go – let’s see how you can get it up and going for your nopCommerce-driven site.

The live chat widget that’s pre-loaded into nopCommerce is powered by Live Person; you’ll need to set up your account with them before integrating it into your live chat widget on nopCommerce.  Live Person is not a free service, so you’ll need to determine your anticipated needs before acquiring the appropriate account level for your site. The “Pro” level is the basic business chat level, and may be a good place to start.

To configure your live chat, log into your nopCommerce instance as an administrator, and access the Admin area. Under “Content Management”, select ‘Widgets’. Click the “Configure” link next to ‘Live Person (Chat)’. On this page, you’ll see a detailed list of information on how to get your Live Person account set up – the information is as follows:

• Download. Download the software here: http://solutions.liveperson.com/help/download.asp

• Learn how to setup. Getting started for Pro Administrators: http://solutions.liveperson.com/training/gettingstarted_pro_admin.asp

• Apply Knowledge. Login in your Admin Console, configure your account and embed your pages: https://server.iad.liveperson.net/hc/web/public/pub/ma/lp/login.jspLearn how to use the Operator Console (Agent). Getting started for Pro Operators: http://solutions.liveperson.com/training/gettingstarted_pro_op.asp

  • Click on the 'Admin Console' button on the toolbar.

  • Click on 'Account Setup' and then 'Page Code Builder'.

  • Follow the wizard to generate the monitor code and button tag code you wish to use on your store.

  • Paste the provided values from the 'Button Tag' and 'Monitor Tag' text boxes in to the appropriate boxes below.

• Learn how to use the Operator Console (Agent). Getting started for Pro Operators: http://solutions.liveperson.com/training/gettingstarted_pro_op.asp

After you’ve completed your Live Person setup, and entered the rest of your information, you should be good to go. Be sure to plan specific “live customer service” hours, and be consistent – there’s nothing worse than a “Live Chat” advertised, and a live operator never available.

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