There are tens of reasons why your video conversion is not working, but there are just like 5 that are quite common. Today you’ll learn how to fix one of those common issues, which is the Incorrect Frame Size error. To know if your conversion is failing due this, check one of the logs of your failed videos and look for the Incorrect Frame Size error. Found it? Keep reading and fix it now for good. This works for any Clip-Bucket version, but can also give you a good idea for any Ffmpeg conversion.
Once you know you have this error…
1. Log into your admin_area (http://yoursite.tld/admin_area)
2. In the left column, under the Stats and Configurations tab, click on Website Configurations
3. In the top navigation, look for Uploading and Conversion Settings
4. Look for the Normal Resolution drop-down and make sure it is set to 480p (you will most likely have 320p selected)
5. Update Settings.
And that’s it! Should you have any questions, please do not hesitate to contact me and I’ll be more than glad to assist you!