TomatoCart FAQ Part 1

Written by Kemin Bao Monday, 15 August 2011

There are many posts on the TomatoCart forum regarding installation or login issues, permissions and template questions. I will collect frequently asked questions and give the solutions so that users can quickly and efficiently resolve these issues in the fastest time possible with the least amount of effort.

Q: I have forgotten my password and ‘forget your password’ in the admin page does not work
A: The TomatoCart uses MD5 to encrypt the password. There may be some problems with the email configuration so the email does not send. But the easiest way to get the password back is changing your password in your database. Go to your database and find the table toc_administrators, change the user_password filed content to:

970f95ffa542ca0d2193833832c589fc:4c

and then your password will be changed to admin.

Q: How do I change logo size for my own shop?
A: You can set logo size in the template.php, templates/your_template/, line27-28 and then resize it from admin:

 $_logo_width = '180', $_logo_height = '50'; 

If you could not see the whole logo, depending on your logo height, you should change the stylesheet.css file, templates/your_template /, line209 (in my local file), find the CSS code:

 #headerBar { width: 960px; height: 50px; position: relative; margin: 0 auto; overflow: hidden; } 

And delete:

height: 50px;

Sometimes you also change the height for pageHeader, stylesheet.css file, templates/your_template /, line163(in my local file), find the CSS code:

 #pageHeader { width: 100%; height: 155px; } 

Delete:

height: 155px; 

Q: Why PayPal Express payment could not display in the checkout page, but in the shopping cart page such as PayPal standard?
A: Here is the official explanation:
In an Express Checkout flow, a buyer still checks out at the beginning of the flow. However, the buyer does not enter shipping, billing, or payment information, because PayPal provides the stored information. This simplifies and expedites the checkout process. In the Express Checkout flow, the buyer:

1. Chooses Express Checkout by clicking Check out with PayPal
2. Logs into PayPal to authenticate his or her identity
3. Reviews the transaction on PayPal
4. Confirms the order and pays from your site
5. Receives an order confirmation

So, in TomatoCart, the PayPal Express checkout is only shown in the shopping cart page rather than in the checkout payment module option panel. Because, if the buyers have not accessed the shopping cart page to checkout, they will start at the checkout one page. Firstly, they must enter the billing information. Secondly, they must enter the shipping information. Thirdly, they need to choose the shipping method. Finally, they arrive to the billing method tab.
So, I think if you want to use PayPal payment and also want it displaying in the checkout, you should use PayPal standard instead.

Q: When I go to checkout, the flow stops when I select shipping method.
A: Many times this problem is caused by payment install. When you meet this issue, I think you should reinstall all your payment modules. And this bug has been solved in the SVN version several days ago. When you install the module, this will generate a mask preventing many clicks.

Q: I just deleted the services and some did not work.
A: The services modules are installed by some certain sequence. So some modules could not uninstall, such as Output Compression, Session. When you uninstall it by a mistake, you can fix it by uninstalling all the modules in the services and reinstall them by the order below.

output_compression => session => language => currencies => core => whos_online => simple_counter => category_path => recently_visited => breadcrumb => specials => reviews => piwik => banner

This concludes part one of TomatoCart frequently asked questions.

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