Tag Archives: tickets

[WHMCS] Support Department Levels

In web hosting it is very common to have multiple level support departments (primarily level 1 – 3) but out of the box, WHMCS does not have a feature to …

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[WHMCS] Ticket Escalation

Customer service is a big part of offering web hosting. If you don’t provide timely responses to your clients tickets you may find your customers getting frustrated which is why …

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[WHMCS] Email Piping

Through the email piping system you are able to have emails automatically convert into tickets and be automatically routed to the correct departments. This saves you and your team having …

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