Finding the Status of your Domain

Last Updated on Monday, 4 February 2013 03:23 Written by Mourad Dmeiri Wednesday, 6 February 2013 12:00

In this post, I will show you how you can find the status of your domain. This is very useful in case everything shows fine in your configuration and name server setup but the domain is still not resolving.

To find information about any domain, go to: http://whois.domaintools.com

Enter the domain name that you wish to check and click “search”. You will be able to see information about:

How Do I Check That a Content Delivery Network (CDN) is Available?

Last Updated on Thursday, 29 November 2012 08:29 Written by David Bauernschmidt Saturday, 1 December 2012 12:00

The #1 way to speed up your website is to minimize HTTP requests, however; inevitably you will make request for images, audio, video, code, and other content. Whenever; you can off load some of the content to other domains or to other servers your site will always load faster. However; there will be times when those ‘other servers’ will be down. Whether it is just for a moment or for a longer period of time, you do not want your site to be at the mercy of those servers. What can you do? (Glad you asked). You can have the best of both worlds. Why not check to see if the ‘other’ server is available. If it is then use their servers to deliver your content. If not then just load your own content from your site. It is not that hard to do and takes about 3 more lines of code. You can use this for anything in particular. Just find the piece of code to check for.

I am giving you this example of the jQuery library and any library will do just replace the code with the syntax for their library.

How to Add “with (member)” to the “In a relationship” Status for phpFox

Last Updated on Tuesday, 29 May 2012 12:35 Written by Stephanie Brown Saturday, 2 June 2012 12:00

I recently had a customer ask me how to add the (user/member) name of a person a member is “In a relationship” with on their phpFox website. This article will give you a step by step guide on how to easily add this feature!

In your admincp, under the Users menu item, select Manage Relationship Statuses  (at the bottom left corner) .

Scroll down to the bottom of the list and delete the last relationship status in the list.  It should be In a relationship (English(US))     {full_name} is in a relationship (English(US))     {full_name} is in a relationship (English(US))]

How to Receive Better Technical Support

Last Updated on Monday, 4 June 2012 04:17 Written by Arian Jahansouz Friday, 25 May 2012 12:00

Providing fast and easy technical support is something that we strive for and pride ourselves on at Arvixe. Getting good technical support as fast as possible is something that everyone wants, because not being able to send emails or having down time can really hurt your website! To get the best technical support possible, please follow these easy steps:

What were you doing when you received this error?
What program produced the error?
What version of the program are you running?
Are you using a Linux or Windows based hosting account?
If you receive an error message, what does it say?
What steps did you take that produced the error?
When did you first notice the error?
Can you reproduce the error?
Please have any usernames or passwords required to access the issue.

2. Have your account information ready

The more information you can give your technician, the faster they can access your account, understand the issue, and help you resolve it. Have your username and password ready. Also, if you have your website’s name, whether you are using Linux or Windows, and your server name, we can help resolve your issue faster.

3. Know the priority status of the request 

Throughout the day, at any given point, we receive several requests of varying urgency. Each one of these requests takes time to resolve. If a request cannot be resolved immediately, if will be given the proper priority level and we will resolve it as soon as possible.

4. Allow an appropriate response time

As mentioned above, we receive several requests at a time. And although we do try to answer every request as quickly as possible, technical issues often do take time to resolve.

5. Know the technician’s responsibilities

Although we at Arvixe are not responsible for every possible issue that one might have on the Internet, we do try to help our customers as much as possible. We may be able to provide you with limited assistance to your issues, but please understand that our technicians’ priorities are to help with Arvixe related services.

6. Don’t be afraid to try it yourself

Whenever possible, don’t be afraid to try and find a solution on your own. Finding a solution on your own is certainly faster than asking for help. Although there is no shame in asking for help, basic issues that can be resolved easily will be given the lowest priority status. This means that finding a solution on your own will often be 100% quicker. You can try a simple Google search to find a solution to your problems. Or, visit the Arvixe Blog to search for a fix. Our articles are often written based on questions that costumers have had. Finally, the Arvixe Forum is a great community discussion board that may contain what you’re looking for. Maybe another costumer has had the same issue and received help! And don’t be afraid to start a new discussion post for your issue if you couldn’t find the solution. Starting this new post will allow others to find a solution too!

Although we understand that every case is unique, we hope that following these basic guidelines will help you receive faster assistance whenever you need to make an Arvixe technical support request.

Understanding Domain Status Codes

Last Updated on Tuesday, 1 February 2011 04:49 Written by Naveed Ashraf Monday, 31 January 2011 02:18

The status of a domain name can be seen in it’s whois information. The whois information can be seen via any online whois tool like http://who.is/

This is not as complex as it sounds. Most of these domain name status codes are variations of a few basic states. Here is a complete list of domain name status codes along with an explanations of each code.

COM and NET Domain Name Status Codes

These are the 6 domain name status codes used for COM and NET domains: