Last Updated on Wednesday, 9 January 2013 12:00 Written by Carole Bennett Wednesday, 9 January 2013 12:00
Even though the primary architect of mojoPortal is a native English speaker, there are definitely resources available for users and developers who are more comfortable communicating in other languages – let’s cover the options that are currently available.
Dedicated CommunitiesLearn More
Last Updated on Saturday, 1 September 2012 08:57 Written by Arian Jahansouz Saturday, 1 September 2012 12:00
If you have knowledge about a particular application or software, you might be interested in knowing about the Arvixe Community Liaison role!
The Community Liaison Program is a role between any major software or application and Arvixe. Have you read articles regarding any of the hundreds of software on the Arvixe Blog? Have you ever posted a question in the forum regarding an application or software? If so, chances are you have read or been helped by a Community Liaison! With about a dozen liaisons, we are able to assist costumers on and off of Arvixe.
Here are some of our most popular blog articles, written by liaisonsLearn More
Last Updated on Monday, 4 June 2012 04:17 Written by Arian Jahansouz Friday, 25 May 2012 12:00
Providing fast and easy technical support is something that we strive for and pride ourselves on at Arvixe. Getting good technical support as fast as possible is something that everyone wants, because not being able to send emails or having down time can really hurt your website! To get the best technical support possible, please follow these easy steps:
The more information you are able to provide, the faster our technicians can identify and correct the issue. If possible, try to determine as many of the following:
What were you doing when you received this error?
What program produced the error?
What version of the program are you running?
Are you using a Linux or Windows based hosting account?
If you receive an error message, what does it say?
What steps did you take that produced the error?
When did you first notice the error?
Can you reproduce the error?
Please have any usernames or passwords required to access the issue.
2. Have your account information ready
The more information you can give your technician, the faster they can access your account, understand the issue, and help you resolve it. Have your username and password ready. Also, if you have your website’s name, whether you are using Linux or Windows, and your server name, we can help resolve your issue faster.
3. Know the priority status of the request
Throughout the day, at any given point, we receive several requests of varying urgency. Each one of these requests takes time to resolve. If a request cannot be resolved immediately, if will be given the proper priority level and we will resolve it as soon as possible.
4. Allow an appropriate response time
As mentioned above, we receive several requests at a time. And although we do try to answer every request as quickly as possible, technical issues often do take time to resolve.
5. Know the technician’s responsibilities
Although we at Arvixe are not responsible for every possible issue that one might have on the Internet, we do try to help our customers as much as possible. We may be able to provide you with limited assistance to your issues, but please understand that our technicians’ priorities are to help with Arvixe related services.
6. Don’t be afraid to try it yourself
Whenever possible, don’t be afraid to try and find a solution on your own. Finding a solution on your own is certainly faster than asking for help. Although there is no shame in asking for help, basic issues that can be resolved easily will be given the lowest priority status. This means that finding a solution on your own will often be 100% quicker. You can try a simple Google search to find a solution to your problems. Or, visit the Arvixe Blog to search for a fix. Our articles are often written based on questions that costumers have had. Finally, the Arvixe Forum is a great community discussion board that may contain what you’re looking for. Maybe another costumer has had the same issue and received help! And don’t be afraid to start a new discussion post for your issue if you couldn’t find the solution. Starting this new post will allow others to find a solution too!
Although we understand that every case is unique, we hope that following these basic guidelines will help you receive faster assistance whenever you need to make an Arvixe technical support request.Learn More
Last Updated on Saturday, 19 March 2011 01:38 Written by Arian Jahansouz Saturday, 19 March 2011 01:36
1. How to Install DotNetNuke From Your WebsitePanel Using Microsoft Web App Gallery
This article will give you a step by step guide on how to install DotNetNuke for IIS from your WebsitePanel. Sign into your WebsitePanel and follow these steps:
1) Click DomainsLearn More
- steam wallet hack on How to Enable Privacy for Comments in Elgg
- steam wallet hack on Customer Can Get a Complete Solution with Arvixe Web Hosting
- Martin on Creating a Multilingual CMSMS Site Using MleCMS Module
- Paul White on Arvixe ASP.NET Web Deployment (How-To Guide)
- steam wallet hack on How to Shorten the Homepage Content in WordPress