SocialEngine 4: Profile Fields Causing Site to Crash

Andrew - SocialEngine

Have you recently upgraded your SocialEngine site to the latest version and found that your members profiles crash with a white screen and cannot seem to fix the issues?

If you logged into your Admin Panel to check the error log, you may notice there is no error relating to a fault with profiles, this fault occurs due to the fields table within profiles.

If you have upgraded from an older version say 4.5.0 to 4.8.7 there would be alot of files which has changed.

When doing the system upgrade did you  only download the Update package from your socialengine client area you will be missing alot of files which would have been updated over the versions.

To fix your white screen issues all you need to do is download the full package from socialengine and extract the files to your desktop and then reupload them to your root directory where SE is installed.

This will not change any settings or users data, but if you have made personal changes to any files ensure you back them up to ensure you can recreate your changes once again.

Once all files haves been updated you will notice that the white page issues should have now been restored back to normal.

To help prevent this happening again ensure you keep your SocialEngine upto date.


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Author Spotlight

Andrew Cross

Hi, I'm Andrew. A am a 26, ICT Administrator which offers support to company's around the South Wales Area. I have created a few social sites for myself and other company's. So far 2 out of 3 have been successful using the powerful SocialEngine Script. I continue to try and help the community of SocialEngine by giving Support and Technical Help where possible.

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