Whenever you surf the web, a packet is transmitted across several routers before it reaches it’s final destination. If your website is running slow for you or is not accessible, our support team may ask you to submit a trace route as it allows us to see which routers any data packets are being transmitted to and the response times.
We can then use this information to see exactly where the slow downs or complete outages are coming from making it much easier to resolve.
In this article, I am going to show you how to run a trace route on. Examples have been provided on OS X (Applies to Mac, Linux and Unix) as well as Windows 10 (Also applies to Visa, 7, 8 and 8.1).
Windows 10 / Visa / 7 / 8 / 8.1
On Windows, click on the Start menu then search for Run. Once the Run application appears, click on it as shown below.
Once the Run application opens, type cmd and click the Ok button.
At the prompt, enter the following command and hit enter. Replace yourdomain.com with your actual domain name.
Once completed, copy and paste the entire contents of the terminal window into your support ticket for our team to review.
Mac OS X / Linux / Unix
The first thing we have to do is open Terminal. To do so, open your Finder application (This might differ depending on if you’re using Linux or Unix. If you don’t have a Finder application, open your file explorer or Applications directory).
Once Finder (or equivalent) has been opened, select Applications  from the left sidebar and then search for Terminal . Ensure you select the Applications  toggle (not This ‘Mac’) and wait for the Terminal application to appear .
Once it has, double click on it and a small black box should pop up.
Once terminal has been opened, type in the below command replacing yourdomain.com with your actual domain name and then hit enter.
traceroute -I yourdomain.com
That’s it! If you have any questions or issues when running a Trace Route, don’t hesitate to reach out to our support team for assistance.