Customer Satisfaction Survey – June 2013


This months customer satisfaction survey results are in. The response was excellent with 460 surveys submitted. After going through all of them, this is what we found…

93% of those who filled out our survey would recommend us to their friends! Thank you for your support to those 93%! Our average customer service rating was about 8.6 (8.6022 to be exact!).

After responding to several hundred surveys and gathering all of the data we need to keep improving, we had our system automatically choose a winner. This month, the winner of our Galaxy Tab 2 is Gareth from Gareth! Thank you for taking the time out to fill out our survey!

Interested in seeing the results we’ve gotten from our survey, as well as some of the feedback? Check out our results page at

Lastly, as always, if YOU have feedback that you want heard or you need any help at all, email our Quality Assurance department so we can help out! QA [at] arvixe [dot] com. We’re committed to improving and being the best we can, and we can’t make that possible without your help, so thank you!

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Sending Email Newsletters in ocPortal Part 1

Newsletter options in ocPortalWhile e-marketing has taken more of a backseat in recent years to social media, it is still an important part of any digital marketing mix. ocPortal has an inbuilt email newsletter system which will allow you to send out either custom built newsletters or an automatic newsletter based on the content you have added to your website. This article will be split into two posts as there is quite a lot of information, and it makes it easier to digest and find the relevant information. This post deals with manually created emails and the second post deals with emails which have the content automatically generated from content posted on your website already.

Sending out a custom built Newsletter in ocPortal Learn More

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Why Some Pages Show Likes and Others Show Members in phpFox

A common question that pops up now and again is “Why do some Pages show likes and some show members?  The answer is simply that the Pages module consists of 2 separate features, Pages and Groups.  You can allow your members to create only Pages, only Groups, or a combination of the two.

Both Pages and Groups have the same features, the main difference is that Pages use LIKES Learn More

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