mojoPortal Tips: Troubleshooting mojoPortal Using the System Log

mojoPortal is a robust and flexible CMS (content management system), and like the old Timex commercial, “takes a licking and keeps on ticking”. This is better for your users, in that they’ll seldom see an actual error message, but when you’re trying to troubleshoot something complex, or involving a third-party plugin or implementation, this can create some frustration. That’s when it’s time to start checking the System Log feature that’s built into mojoPortal.

Log into your mojoPortal instance as an administrator; go to the Administration section, and click on the System Log icon. In the next screen, you’ll see an ongoing list of tasks and functions being executed by mojoPortal, as well as any error messages that have been generated in the background.

You might find it more comfortable to read the System Log outside of the viewing window; in that case, just click the “Download Log” button, which will allow you to save the contents of the window into a text file you can download for further viewing.

Where this really comes in handy is when you’re attempting to troubleshoot a feature that is connected to a third-party application, such as the Janrain login. If the errors are occurring on the Janrain site, mojoPortal will carry on, but you won’t be able to see the specific error messages that the Janrain site is returning – until you check the System Log.

The System Log in mojoPortal is powered by log4net, and is configurable; for more information on your configuration options, refer to the mojoPortal documentation.

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Carole Bennett

Carole Bennett is the founder and principal of IndigoTea. As a professional IT consultant, Carole has provided solutions for companies as diverse as Verizon, Frito-Lay, Capital One Auto Finance, and Zales Jewelers, parlaying a unique talent for acting as a translator between the worlds of business challenges and technology solutions. She considers multi-tasking skills gained from simultaneously 1) managing a fire performance troupe, 2) raising a family, and 3) working as a full-time IT consultant excellent preparation for her current career incarnation as the driving force behind IndigoTea. "Fire-breathing redhead on a mission" is not just a metaphorical description!

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