Arvixe Knowledge Base

AI-Driven Support Resources

Our support resources, made for you.

We have a vast knowledge base with articles, guides, how-tos, instructions, and answers to our most frequently asked questions.

Educational resources you can trust.

General Email Troubleshooting

This article provides troubleshooting steps for your email.

How to Setup Contacts and Sub-Accounts

This article provides steps in updating your Billing account and sub-account contacts.

Change or Reset Control Panel Password

This article discusses how to change or reset your control panel and billing account passwords.

Vital information for your everyday life

cPanel/WHM/Linux

Changing your cPanel Password

How to take a Manual Backup via cPanel

What are the paths to ffmpeg, mencoder, mplayer, flvtool2 and more...

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Mail

Only one of our email accounts suddenly stopped working. Why?

G Suite Mail Setup

Setting Up Email with Windows 10 Mail App

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Windows Plesk

Remote Desktop Connection - WSP

How to Update the PHP Version - Plesk

How to Add and Manage Domains & Subdomains - Plesk

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Domains

Addon Domain

Private Name Servers

Transferring a domain to Arvixe

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Third Party Applications

Lower connections in Filezilla

How to Create and Modify FTP Accounts - Plesk

When I try to install BoonEX 6.1.5, after it completes, it redirects me back to the installation

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ASP .NET / ASP

Troubleshooting: "Validation of viewstate MAC failed" Error

How to Bin Deploy ASP.NET Assemblies on Shared Servers

How to connect to a MS Access database from an ASP Script

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MSSQL

Invalid Instance Invalid Connection error Connecting to SQL Server using MS Access 2010

How do I connect to the MySQL server using Classic ASP?

Do you have a connection string I can use to connect to the local MSSQL database?

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Connection/Site Viewing Issues

My site is showing the following error: HTTP Error 503. The service is unavailable.

How Do I Run a Traceroute on a Mac?

Site Error Codes

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General

How long has Arvixe been in business?

How to Submit a Ticket

How to Submit a DMCA Complaint

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WebsitePanel / Helm / Windows

How to Create a Web Site - WSP

WebsitePanel Overview

How to Create a Virtual Directory - WSP

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SSL

Want to Buy an SSL Certificate?

Self-Signed SSL Certificate

Can I add an SSL Certificate to my account?

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Billing

How To Pay Invoices

How do I change my payment term?

How to reset your billing password

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